Workplace conflicts are inevitable, but how they are handled can make the difference between a productive resolution and a toxic work environment. This course equips leaders and HR professionals with the skills to manage disputes, facilitate difficult conversations, and create a culture of open communication and respect. Participants will learn techniques for de-escalating tensions, providing constructive feedback, and addressing sensitive topics with professionalism. The course also explores mediation strategies, active listening techniques, and methods for guiding teams through conflict toward positive outcomes. By applying these principles, leaders can resolve workplace challenges effectively, strengthen team relationships, and foster a more collaborative and supportive work environment.